Refund Policy

If you are a conscientious and decent client, then you most likely will not need this text. We have not had any requests for refunds due to poor quality or incomplete services for a long time, as we consistently keep the level of customer service at the level of "perfect".

But firstly, there are a lot of people who are doing "bulk testing" on different hosting, as well as hackers and common scammers who seek to use the possibility of refunds for their own benefit.

Secondly, no one is immune from an unfortunate series of coincidences and sometimes, a purchase simply isn’t what we were looking for. Therefore, below we describe in detail the rules for refunding funds to our clients.

Refund Processing

After submitting the application through the ticket system, funds will be refunded automatically in the same currency and using the original payment method, without any additional questions or clarifications. If you have not received your refund after 30 days, or have any other refund related enquiry, please contact our Sales Department through the ticket system.

Others:

If the Client has encountered technical problems attributable to IWI Host that prevent the Client from using the purchased services, IWI Host will find alternatives to remedy the situation and will extend the subscription for an equivalent period during which the Customer could not access the services. If a remedy is not possible or if the remedy is not accepted by the Client, IWI Host will issue a refund of the payment for the last subscription period (day, month etc. according to the client’s subscription terms).

Termination of IWI Host services

The client may at anytime terminate the IWI Host services.

We provide options for recalculating or refunding funds for the unused period.

Important point: our service and area of responsibility is the allocation of server capacities and technical support. The client is responsible for everything that happens to content and power on the Internet.