REFUND POLICY IWIHOST

Effective date: 07.10.2026

1.          Introduction and scope

1.1.     This Refund Policy sets out how refunds are made for the Services provided by HOST TELECOM LTD., a company incorporated in the United Kingdom, under the brand IWIHOST ("we", "us", "the Company"). It forms part of the Agreement under the Terms of Service, and terms not defined here have the meaning given in the Terms of Service.

1.2.     Refunds are made in accordance with this Refund Policy, the description of the relevant Service on the Platform and applicable law. By paying for a Service you confirm that you have read this Refund Policy. On matters of refunds this Refund Policy prevails over the Terms of Service and the other documents published on the Platform.

1.3.     Except where a money-back guarantee applies under section 2, refunds are granted at our discretion, case by case, on a request submitted through the ticket system.

2.          Money-back guarantee

2.1.     Where the description of a Service on the Platform states a money-back guarantee, you may request a refund within the period stated there (48 hours unless the description states otherwise). A refund is granted within that period and on the conditions stated in that description and in this Refund Policy.

2.2.     The guarantee period is counted from the activation of the Service.

3.          Conditions of refund

3.1.     To receive a refund you must:

(a)        submit a request through the ticket system before the relevant period expires;

(b)        have a paid purchase to which the money-back guarantee applies;

(c)        not be in breach of the Terms of Use or the Terms of Service;

(d)        not have used the Service for prohibited activity.

3.2.     We may request additional information needed to verify your request.

4.          Cases in which no refund is due

4.1.     No refund is due, and we may refuse a request, where:

(a)        the Service was used in breach of the Agreement, was blocked because of abuse, or was used for spam, phishing, malware, DDoS or DoS attacks, fraud, carding, infringement of copyright or other prohibited activity;

(b)        we suspended, restricted or terminated the Services on any ground set out in clause 12.1 of the Terms of Service, other than discontinuation of a Service;

(c)        the payment is suspicious or connected with fraud;

(d)        a chargeback or payment dispute has been made;

(e)        the request is made after the refund period has expired;

(f)         unavailability, including regional unavailability of IP addresses, was caused by blocking, third-party networks, force majeure or actions of you or End Users;

(g)        the item was already issued or supplied, including SSL certificates once issued, domain registrations and third-party licences;

(h)        an SSL certificate was refused, suspended or revoked by us, the supplier or the CA;

(i)          the request relates to the part of a billing period already elapsed;

(j)         you cancelled an Account or a Service, except as provided in this Refund Policy.

5.          Unused period and unused funds

5.1.     Unless stated otherwise for the Service, ceasing to use a Service after the money-back guarantee period has expired does not by itself entitle you to a proportional refund for the remaining period.

5.2.     Unused funds in your Account balance may be refunded at our discretion, less the commissions and costs described in clause 6.1.

5.3.     Where we discontinue a Service under clause 12.1 of the Terms of Service, we refund the prepaid fees for the period of the Service not used.

6.          Payment commissions and refund method

6.1.     We may deduct commissions of payment systems and other non-refundable costs of transferring the funds. The fee for a refund by credit card equals the fee charged by the payment system.

6.2.     A refund is made in the same currency and, where possible, by the original payment method.

7.          Bonuses and promo codes

7.1.     Bonus funds, promo codes, discounts and other free credits are not refundable in cash, unless the terms of the relevant promotion expressly provide otherwise.

8.          Technical problems attributable to us

8.1.     For technical problems attributable to us that prevent you from using the Services, we may remedy the problem, provide an alternative or extend the subscription by the equivalent period. If a remedy is impossible or not accepted by you, we may refund the payment for the affected billing period. This is your sole remedy for such problems.

9.          Chargebacks

9.1.     Before contacting your bank or payment system about a payment, you must use the refund process in this Refund Policy.

9.2.     An unjustified chargeback, or an attempt to obtain a refund through us and through the payment system at the same time, may lead to restriction of your Account and additional checks, and the consequences set out in section 11 of the Terms of Service apply.

10.       Specific Services

10.1.  An individual Service may have its own refund terms stated in the description of the Service on the Platform. Those terms apply to that Service.

11.       Changes

11.1.  We may amend this Refund Policy in accordance with section 21 of the Terms of Service. The current version is published on the Platform.

12.       Contact

12.1.  HOST TELECOM LTD., a company incorporated in the United Kingdom, operating the website iwihost.net under the brand IWIHOST.

12.2.  General enquiries: through the ticket system on the Platform or at support@iwihost.net.