TERMS OF SERVICE IWIHOST

Effective date: 07.10.2026

1.          Introduction and acceptance

1.1.     These Terms of Service (the "Terms") govern your access to and use of the website iwihost.net and any associated sub-domains, applications and services (together, the "Platform"), operated under the brand IWIHOST by HOST TELECOM LTD., a company incorporated in the United Kingdom ("we", "us", "the Company"). Through the Platform we provide VPS and VDS hosting, hosting with pre-installed CMS, SSL certificates and related services (the "Services").

1.2.     By accessing the website iwihost.net, registering an Account, or ordering or using any of the Services, you confirm that you have read, understood and agree to be bound by these Terms and by all other documents, rules and policies published on the Platform from time to time, including the Terms of Use, the Refund Policy, the Privacy Policy and any rules specific to a Service. Together these documents and any Additional Agreement form the entire agreement between you and the Company (the "Agreement").

1.3.     In addition to the documents referred to in clause 1.2, the Company and you may conclude separate written agreements relating to the provision of the Services, including service level agreements and other service-specific or individually negotiated terms ("Additional Agreements"). Unless an Additional Agreement expressly states otherwise, these Terms and the other documents published on the Platform continue to apply to the Services, and an Additional Agreement prevails over them only to the extent it expressly says so.

1.4.     If you do not accept these Terms, you must not access or use the Platform.

1.5.     Where there is any inconsistency between these Terms and any other document published on the Platform, these Terms prevail, except as provided in clause 1.3 and except that matters of refunds are governed by the Refund Policy and the processing of personal data by the Privacy Policy.

2.          Definitions

2.1.     "Account" means the account registered in your name on the Platform.

2.2.     "CA" means a third-party certificate authority.

2.3.     "Content" means all data, files, software, websites and other material stored, transmitted or processed using the Services.

2.4.     "End User" means any person who uses the Services, or products or services built on them, through or on behalf of you, including your own customers, employees, sub-users and affiliates.

2.5.     "you" and "your" refer to the natural person or legal entity that accesses the Platform, registers or holds an Account or uses the Services, and any reference in these Terms to a customer is a reference to such person or entity.

3.          Eligibility and Account registration

3.1.     You may register an Account and use the Services only if you are at least 18 years of age and have full legal capacity to enter into a binding contract or, where you are a legal entity, are validly incorporated and the person registering is authorised to bind it.

3.2.     To register an Account we may request, for an individual, your full name, residential address, telephone number and email address and, for a legal entity, its legal address, company registration number, telephone number, email address and the full name of the person authorised to operate the Account on its behalf.

3.3.     You warrant that all information supplied on registration and thereafter is true, complete and current, and you undertake to notify us promptly of any change. Notices sent to the contact details on the Account are deemed received by you.

3.4.     You may hold only one Account. We may suspend or terminate any additional Account. The Account is personal to you and may not be transferred, sold or assigned.

3.5.     We may refuse a registration at our discretion and are not obliged to give reasons.

3.6.     After ordering your first Service you must confirm your email address. We may withhold activation until it is confirmed.

3.7.     At any time we may request valid proof of the details you have provided, including a copy of an identification document or company registration documents. Refusal to comply, or the provision of false details, may result in suspension and termination of the Account.

3.8.     You represent and warrant that neither you nor, to your knowledge, any End User is subject to sanctions or export restrictions applicable to us or to you, and that you will not use the Services in breach of such restrictions. We may restrict or refuse the Services in any jurisdiction notified on the Platform or where required by law.

3.9.     A person whose Account has been closed or whose access has been terminated for breach of the Agreement may not register a new Account, use the Account of another person or otherwise use the Services. Any Account subsequently identified as belonging to or operated by such a person may be closed.

4.          Account security

4.1.     You must select a strong password and keep your credentials confidential. You are responsible for all activity conducted through your Account, whether by you, by End Users or by others.

4.2.     Account access, password protection and the security of your servers, applications and Content are your responsibility, unless an Additional Agreement provides otherwise. You are responsible for ensuring the security of your servers and content.

4.3.     You must notify us promptly through the ticket system if you suspect that your Account has been accessed without your authority.

4.4.     We are not liable for any damage, direct or indirect, resulting from unauthorised access to the Account, password cracking or hacking.

5.          End Users and compliance

5.1.     You are solely responsible for End Users and for all acts and omissions of End Users in connection with the Services as if they were your own, including any breach of the Agreement.

5.2.     You must ensure that each End User is bound by terms at least as protective of us as the Agreement and must not grant End Users rights against us beyond those in the Agreement. To the extent permitted by applicable law, End Users have no claims against us, and you are solely responsible to them for the Services and Content.

5.3.     You are responsible for compliance with the laws of every country in which you or any End User is located or from which the Services or Content are accessed or used, including laws on licensing, content, telecommunications, encryption and VPN use, advertising, consumer protection and data protection, and for obtaining all licences, permits and consents required for your use of the Services.

5.4.     As between the parties, you are solely responsible for the lawfulness of processing of personal data of End Users and third parties contained in Content or processed through the Services, including notices, consents, lawful bases and data subject requests. To the extent we process such data on your behalf, we act as processor on your documented instructions, on the terms of section 12 of the Privacy Policy.

5.5.     You are responsible for licences for all software, third-party components, content, domain names and trademarks used with the Services, and for the accuracy and completeness of all information supplied in connection with the Services, including information supplied for SSL certificates.

5.6.     You must, at your own cost, promptly provide information and assistance reasonably required by us to respond to complaints, claims and requests of authorities relating to you or End Users, to the extent such information is available to you.

5.7.     Unless required by applicable law, we do not undertake any general monitoring of the content of traffic or the activity of End Users on your servers, do not routinely keep logs of the activity of End Users and do not require you to do so.

6.          Prohibited use

6.1.     You must use the Platform and the Services in good faith, lawfully and for their intended purpose, and must not engage in any conduct prohibited by the Terms of Use.

6.2.     We determine, acting in good faith, whether conduct falls within the Terms of Use, irrespective of whether it is expressly described.

6.3.     Where we determine that you or an End User has engaged in prohibited conduct, we may take any measure under section 12.

7.          Service-specific terms

7.1.     VPS and VDS. You independently manage and administer the server, including servers with the Windows operating system, and install and modify software at your discretion.

l    You may request server maintenance from us through the support service. The cost is determined individually between the parties and we may refuse to provide the service.

l    A server supplied with a pre-installed Windows operating system comes with a trial Windows licence. Licence activation and licence compliance for Microsoft and any other third-party software are your responsibility.

l    We may refuse to install, customise or update software whose distributions are not supported by the vendor, and are not responsible for failures of software installed by you.

l    For Windows servers we provide only one (1) RDP (Remote Desktop Protocol) terminal session for connecting to a remote desktop for testing, maintenance and administration of products.

7.2.     VPN and proxy. You may use a VPS or VDS to run VPN or proxy software for personal use as described in the Terms of Use. Commercial VPN or proxy services, and the provision of VPN or proxy access to third parties beyond such personal use, require our prior approval through the ticket system and are subject to the Terms of Use and to any additional technical and commercial terms we set. We do not warrant that any IP address, server location or protocol will be accessible, unblocked or usable in any country or network, or that any third-party resource can be accessed. You and End Users are solely responsible for the lawfulness of use of VPN and proxy software in each country in which you are located or from which you connect. We do not promote or guarantee circumvention of any access restriction imposed by third parties or authorities and are not liable for blocking, throttling or restriction by third parties. We may restrict or terminate a VPN or proxy service that generates a significant number of abuse complaints, results in the blocking of IP addresses or threatens our network.

7.3.     SSL certificates. Certificates are issued by third-party CAs through certificate suppliers. Issuance is subject to validation by the CA and to the rules of the CA and of the supplier, which apply to you. For organisation validation (OV), extended validation (EV) and other organisation-validated certificates you must supply the documents and information required by the CA. We do not guarantee issuance, time of issuance, or recognition of a certificate by any browser, device or system. Any warranty accompanying a certificate is given by the CA on its terms and not by us. You warrant that you control the domains and entities for which a certificate is requested, will supply accurate information and will promptly notify us of key compromise or of any change in the information. We, the supplier or the CA may refuse, suspend or revoke a certificate at any time, including as required by CA rules or law. Installation and renewal of certificates are your responsibility, and we do not warrant that renewal will occur automatically.

7.4.     CMS hosting. CMS hosting is a VPS or VDS with a CMS pre-installed. The CMS is installed as is and may include third-party components subject to their own licences, and we do not warrant its operation, compatibility or fitness for your purposes. Unless an Additional Agreement provides otherwise, you are responsible for configuration, Content, plugins, updates and security of your CMS installation. Backups, free SSL certificates and DDoS mitigation are provided as described on the Platform on an as-available basis, without any guarantee of recovery, issuance, renewal or protection. We may limit or disable features or components that threaten the security or stability of the Services.

7.5.     IP address unavailability. Regional unavailability of IP addresses due to blocking by providers, local governments, government agencies or other third parties is not a breach of the Agreement and does not entitle you to compensation. The IP address is routed and announced globally and we cannot influence such blocking. We may, at our discretion and without obligation, offer a replacement IP address or server, which may be charged under the prices published on the Platform, and you may need to order a new IP address or server at your own expense.

8.          Support, backups and availability

8.1.     Technical support is provided through the ticket system. Other channels may be offered at our discretion or as stated on the Platform.

8.2.     You must maintain a current copy of all Content hosted by us, notwithstanding any backup service we offer. We are not liable for loss of Content.

8.3.     The Services are provided on an as-available basis. We do not guarantee uninterrupted or error-free operation, and no compensation is payable for unavailability unless an Additional Agreement provides otherwise. Services may be unavailable or inoperable for various reasons, including scheduled maintenance or upgrades ("scheduled downtime"), service failures, and causes beyond our control or not reasonably foreseeable by us, including interruption or failure of telecommunications or digital transmission lines, hostile network attacks, network congestion and blocking by third parties.

8.4.     We may give advance notice of scheduled downtime but are not obliged to do so. We are not responsible for downtime resulting from actions of you or End Users.

9.          Fees and billing

9.1.     Fees are as published on the Platform at the time of purchase. The invoice is charged based on the selected billing cycle, and billing dates repeat on the day the Account is opened. Services are provided on a prepaid basis, unless the description of the Service states otherwise.

9.2.     Invoices are generated 7 days before the payment date. You pay all fees, taxes and the commissions of payment systems for your payments.

9.3.     If you create an automatic payment profile, you are responsible for cancelling it when you no longer wish to use this payment method. We are not responsible for processing or returning a payment received for a non-existent or disabled Service, except as provided in the Refund Policy.

9.4.     Non-payment:

l    if an invoice is not paid by the payment date, we may charge interest and recovery costs permitted by applicable law;

l    if an invoice is not paid within 3 days after the missed payment date, we may disconnect the Services without further notice;

l    if an invoice remains unpaid 15 days after the missed payment date, we may terminate the Agreement and delete the Content;

l    to reconnect Services disconnected for non-payment, you must pay all overdue amounts up to the date of disconnection.

9.5.     You pay all costs of collection of overdue amounts, including attorneys' fees, to the extent permitted by law.

10.       Refunds

10.1.  Refunds are governed by the Refund Policy available at https://iwihost.net/refund-policy.

11.       Chargebacks and payment disputes

11.1.  Before disputing a payment with a payment provider, you must use the refund process in the Refund Policy.

11.2.  A chargeback is reversed from your account, leaving the balance immediately due, together with a chargeback fee equal to the fee charged to us by the payment processor plus a reasonable administrative fee published on the Platform, payable immediately so that Services remain online. The fee is waived if the chargeback resulted from an error and supporting documentation is supplied. Unpaid balances are subject to clause 9.4.

11.3.  If you, or anyone paying on your behalf, has caused 2 or more chargebacks, credit card payment privileges are revoked and payment is made by another payment method we accept. If a credit card used to pay more than one invoice results in multiple chargebacks, a chargeback fee is charged to each account.

11.4.  We may immediately terminate all dispute-related Accounts and Services without refund if we consider an open dispute with a payment processor to be an abuse of the payment processor, in which case all information within the Account is deleted.

12.       Suspension and termination by us

12.1.  We may suspend, restrict or terminate access to all or any part of the Services, with or without notice, at any time:

l    for breach of the Agreement or any law, or on reasonable suspicion of it;

l    for non-payment under clause 9.4;

l    on request or order of an authority, on the requirement of a data centre or network operator, or on an abuse complaint;

l    where the Services threaten the security or stability of our infrastructure or other customers;

l    where you fail to supply information requested under clause 3.7;

l    to avoid sanctions, legal or regulatory risk;

l    following a chargeback or payment dispute;

l    on discontinuation of a Service, in which case we will give reasonable notice where practicable and refund prepaid fees for the unused period as provided in the Refund Policy.

12.2.  Advance notice of suspension or termination is at our discretion, except where mandatory law requires otherwise.

12.3.  Termination may result in forfeiture and destruction of information and Content associated with the Account. Where you are blocked for breach of the Agreement, we may deny access and destroy your data stored on the offending server or Account.

12.4.  On termination for any reason in clause 12.1, fees owed before termination are immediately due and payable, together with costs of collection and, for breach of the Agreement, our reasonable costs and losses caused by the breach, including costs of handling abuse complaints, IP address delisting, third-party claims and inquiries of authorities.

12.5.  On termination all rights granted to you end immediately and you must immediately cease all use of the Services. Provisions that by their nature should survive termination survive it, including, but not limited to provisions on fees, data, indemnity, disclaimers and limitations of liability.

13.       Cancellation by you

13.1.  You may cancel an Account or a Service by submitting a cancellation request through the ticket system from the Account or through another channel stated on the Platform.

13.2.  Cancellation requires valid proof of account ownership, including a payment password or account passphrase created by you. Unsecured information such as a contact email address or account payment address is not sufficient.

13.3.  Cancellation takes effect on processing and cannot be scheduled for a future date. You are responsible for fees incurred until the request is processed. An invoice already generated for the next billing period remains payable unless the request is received before the invoice is generated.

13.4.  Cancellation does not entitle you to a refund except as provided in the Refund Policy.

14.       Personal data

14.1.  We process personal data as controller in accordance with the Privacy Policy available at https://iwihost.net/privacy-policy.

15.       Content complaints and removal

15.1.  Complaints about Content or use of the Services, including alleged illegal content, infringement, abuse or spam, may be submitted to abuse-team@iwihost.net.

15.2.  On a complaint, an order of an authority or our own detection, we may immediately remove or disable access to any Content, or suspend any Service, with or without prior notice.

15.3.  You must respond to our inquiries within the time reasonably specified, remedy any violation within a reasonable time after notice and cooperate in resolving the matter. Failure to do so entitles us to terminate under section 12.

15.4.  We have no obligation to monitor Content. Removal of Content does not give rise to liability on our part.

16.       Indemnity

16.1.  You agree to indemnify and hold harmless the Company, its subsidiaries, affiliates, suppliers and each of their respective directors, officers, employees, shareholders and agents (each an "Indemnified Party") from any losses, claims, damages, liabilities, penalties, fines, actions, proceedings, judgments and costs, including legal fees (collectively "Losses"), incurred by an Indemnified Party and arising out of or relating to:

l   the Agreement;

l   the use of the Services by you or End Users;

l   Content;

l   breach of the Agreement or of any law by you or End Users;

l   breach of any obligation of confidentiality;

l   claims of End Users or other third parties relating to the Services or Content;

l   infringement of intellectual property, privacy or other rights;

l   breach of sanctions or regulatory requirements.

16.2.  We may conduct the defence of any claim at your cost. Only the Indemnified Parties may enforce this section.

17.       Limitation of liability

17.1.  Nothing in the Agreement limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence and liability for fraud.

17.2.  Subject to clause 17.1, we are not liable to you for damages caused by or related to the Services or the inability to use them, unless caused by wilful misconduct.

17.3.  Subject to clause 17.1 and to the fullest extent permitted by applicable law, in no event are we, our officers, directors, employees or agents liable to you on any legal theory for lost profits, revenue, data or goodwill, or for any indirect, incidental, special, consequential, exemplary or punitive damages, even if we have been advised of the possibility of such damages.

17.4.  Subject to clause 17.1, our maximum aggregate liability and that of our employees, agents, affiliates and suppliers, under any theory of law, other than in the case of wilful misconduct, does not exceed the average monthly fee paid by you for the affected Service during the 12 months preceding the event giving rise to the claim, or during the shorter period for which the Service was provided.

17.5.  Except as expressly stated in the Agreement, we provide all products and Services "as is" without warranty of any kind, express or implied, and disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law. You are solely responsible for the selection, use and suitability of any product and Service.

18.       Force majeure

18.1.  We are not liable for any failure or delay in performance arising from an event beyond our reasonable control, including but not limited to failure of telecommunications, power or hosting infrastructure, hostile network attacks, act of a public authority, blocking by third parties, or the withdrawal of a service by a third-party supplier.

19.       Applicable law and disputes

19.1.  We provide the Services and perform the Agreement in accordance with the laws of the countries in which we operate and in which the infrastructure supporting the particular Service is located, within the scope of their application to that Service and location.

19.2.  Compliance with the laws applicable to you and End Users is your responsibility under clause 5.3. Mandatory rules protecting a consumer that cannot be excluded by agreement continue to apply.

19.3.  A dispute between you and us must first be addressed by negotiation for 30 days after written notice sent through the ticket system or by email. A dispute not settled by negotiation will be resolved by the competent court of England and Wales, unless mandatory law gives you the right to bring proceedings elsewhere.

19.4.  Nothing prevents us from seeking interim or injunctive relief, or recovery of unpaid fees, in any competent court.

20.       Promotional use

20.1.  We may refer to your company name and logo for promotional purposes, including in promotional materials, advertising, marketing releases, newsletters, public disclosures and on the Platform. You grant us a non-exclusive, royalty-free licence to use your company name, trademarks and logos for this purpose from the date the Services are first provided.

20.2.  The reference is limited to disclosure that we provide Services to you and will not contain confidential information, personal information about identity, or technical information on the configuration and design of your server.

21.       Amendments

21.1.  We may amend these Terms and the Services at any time for valid reasons, including but not limited to changes in law, regulation or the requirements of authorities or of payment, network, CA or other third-party providers, changes in the technical or security parameters of the Services, prevention of abuse, correction of errors, and changes in our costs or business model, including prices for subsequent billing periods.

21.2.  The amended version is published on the Platform with an updated version number and effective date and takes effect upon publication or on a later date specified in it. Where an amendment is material, we may in addition notify you by email or by announcement on the Platform.

21.3.  Continued use of the Services after the effective date constitutes acceptance. If you do not accept an amendment, you must stop using the Services and may cancel under section 13.

22.       General provisions

22.1.  If any provision of these Terms is held invalid, the remaining provisions continue in force.

22.2.  We may assign our rights and obligations under the Agreement or subcontract their performance. You may not assign them without our consent.

22.3.  Failure or delay in enforcing a provision does not constitute a waiver of that provision.

22.4.  Notices are sent to your registered email address and are deemed received on the day of sending. We may also give notice by publication on the Platform or through the ticket system.

22.5.  Nothing in the Agreement creates employment, agency or partnership. Work or professional services performed by us under the Agreement are not employment.

22.6.  All subnets of the Company are subject to the Agreement. These Terms are published in English, and the English version prevails over any translation.

23.       Contact

23.1.  HOST TELECOM LTD., a company incorporated in the United Kingdom, operating the website iwihost.net under the brand IWIHOST.

General enquiries: through the ticket system on the Platform or at support@iwihost.net.